If you are not satisfied with the services or products you have received or the way the department carries out its roles to the community, you have the right to provide feedback and/or lodge a complaint to the department.

The department has a complaint management process in place and ensures that the information will be accessible, accurate and consistent, open and accountable, confidential and be completed within a specified timeframe. The process outlined on this page does not cover the complaints related to services provided by the Botanic Gardens and Parks Authority, Rottnest Island Authority and Zoological Parks Authority. Please refer to the relevant authority website for more information.

Before you start

Please read our Complaint Overview for more information about the department’s complaint management process.

Using this online form to lodge a complaint

Please complete the form below to lodge a complaint.

• If you are unable to access the online form, please download and complete a complaint lodgement form and mail it to Locked Bag 104, Bentley Delivery Centre WA 6983 or contact your local DBCA metropolitan, regional office or district office for assistance
• Whilst we value your feedback any comments containing personal abuse and/or defamatory content will not be responded to.

Privacy Notice

DBCA collects this personal information in order to respond to your complaint.
If you choose not to provide your contact details, please understand that we will not be able to provide a response to you.

For further details on how DBCA manages your personal information, you can read our Privacy Policy. If you have any questions about how your personal information will be handled, or if you would like to access your personal information, please contact DBCA on (08) 9219 9004 or email privacy@dbca.wa.gov.au