Department of Biodiversity, Conservation and Attractions (DBCA) staff are committed to respectful and customer focused interactions with our visitors, colleagues, partners, volunteers and supporters. If you are not satisfied with the services or products you have received or the way the department carries out its roles to the community, you have the right to provide feedback and/or lodge a complaint to the department.

The department has a complaint management process in place and ensures that the information will be accessible, accurate and consistent, open and accountable, confidential and be completed within a specified timeframe.The process outlined on this page does not cover the complaints related to services provided by the Botanic Gardens and Parks Authority, Rottnest Island Authority and Zoological Parks Authority. Please refer to the relevant authority website for more information.

Before you start

Please read our Complaint Overview for more information about the department’s complaint management process.

Using this online form to lodge a complaint

Please complete the form below to lodge a complaint.
Notes:

• If you are unable to access the online form, please download and complete a complaint lodgement form and mail it to Locked Bag 104, Bentley Delivery Centre WA 6983 or contact your local DBCA metropolitan, regional office or district office for assistance.
• We encourage you to provide your contact details. If you wish to remain anonymous, please understand that we will be unable to provide a response to you.
• Whilst we value your feedback any comments containing personal abuse and/or defamatory content will not be responded to.